Gaming at phcity1 is meant to be fun — a form of entertainment, not a way to make money or escape problems. We take our responsibility to Filipino players seriously, and we've built a full suite of tools to help you stay in control, set your own limits, and reach out for help when you need it.
Every registered phcity1 player has access to these responsible gaming tools — free of charge, available anytime, and effective immediately upon activation. You are always in the driver's seat.
Set a daily, weekly, or monthly cap on how much you can deposit into your phcity1 account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling period to prevent impulsive decisions.
Define the maximum amount you are comfortable losing within a set time frame. When your loss limit is hit, phcity1 will automatically pause your gaming session for the remainder of the period. This tool is especially useful for players who want a hard financial boundary without relying on willpower alone.
Choose how long each gaming session can last — from 30 minutes to several hours. When your session limit is reached, phcity1 will end your session and log you out automatically. This helps prevent the kind of extended play that can creep up on you without you realizing it.
Enable periodic pop-up reminders that show you how long you've been playing and how much you've spent or won during the current session. Reality checks are a gentle nudge to pause, reflect, and decide whether you want to continue. You can set them to appear every 15, 30, or 60 minutes.
Need a short break from phcity1? Activate a cooling-off period of 1 day, 7 days, or 30 days. During this time your account is temporarily suspended — you cannot log in, deposit, or place bets. This is a lighter alternative to full self-exclusion for players who just need a breather.
If you feel that gambling is becoming a problem, you can self-exclude from phcity1 for a minimum of 6 months or permanently. During self-exclusion, your account is fully closed, all marketing communications are stopped, and you cannot re-register. This is our strongest player protection tool and we take it very seriously.
Problem gambling can affect anyone — from casual players in Manila to regular bettors in Cebu or Davao. It doesn't matter how long you've been playing or how much you earn. The signs can be subtle at first, but they tend to escalate over time.
At phcity1, we believe that recognizing the warning signs early is the most powerful thing a player can do. If you identify with three or more of the signs on this list, we strongly encourage you to use our self-exclusion tool or reach out to our support team for guidance.
Remember: Gambling is addictive. Know when to stop. There is no shame in asking for help — it is the smartest move you can make.
Self-exclusion is a formal request to close your phcity1 account and prevent you from gambling on the platform for a defined period. The process is straightforward, confidential, and takes effect within 24 hours of your request being confirmed.
Access your account settings by clicking on your profile icon in the top-right corner of the phcity1 platform after logging in.
Find the "Responsible Gaming" section within your account settings. All player protection tools, including self-exclusion, are located here.
Choose from a minimum of 6 months, 1 year, 3 years, or permanent exclusion. We recommend choosing a longer period if you are experiencing serious gambling-related harm.
Confirm your self-exclusion request. You will receive an email confirmation from phcity1 within 24 hours. Your account will be closed and all marketing communications will stop immediately.
If you are unable to access your account or need immediate assistance, contact the phcity1 support team directly at [email protected] and request self-exclusion. Our team will process your request as a priority.
Important: Once self-exclusion is activated, phcity1 will make every reasonable effort to prevent you from opening a new account during the exclusion period. If you attempt to re-register, please be aware that this undermines the purpose of self-exclusion and may indicate that professional support would be beneficial.
Under Philippine law and PAGCOR regulations, online casino gambling is strictly restricted to individuals who are 21 years of age or older. phcity1 enforces this age restriction rigorously through a mandatory identity verification process for all new accounts.
Every phcity1 player must complete Know Your Customer (KYC) verification before making their first deposit. This requires submission of a valid Philippine government-issued ID showing your date of birth — such as a PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, or Voter's ID.
Accounts where the player is found to be under 21 years of age will be immediately closed, all funds will be returned (less any winnings, which will be forfeited), and the matter may be referred to the relevant Philippine authorities.
If you are a parent or guardian and believe a minor has registered on phcity1, please contact us immediately at [email protected]. We will investigate and act without delay.
If you share a device or computer with younger family members, we recommend taking the following steps to prevent underage access to phcity1 and other gambling platforms:
These are the core principles that guide how phcity1 approaches player protection across every part of the platform — from game design to marketing to customer support.
If gambling is causing problems in your life or the life of someone you care about, professional help is available in the Philippines. Reaching out is a sign of strength, not weakness.
The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming resources and guidance for Filipino players. PAGCOR's responsible gaming framework sets the standards that phcity1 follows.
Contact: [email protected]
The NCMH Crisis Hotline provides free, confidential mental health support for Filipinos experiencing distress, including gambling-related anxiety, depression, and financial stress. Available 24 hours a day, 7 days a week.
Hotline: 1553 (toll-free within the Philippines)
Our phcity1 responsible gaming support team is available 24/7 to help you activate player protection tools, process self-exclusion requests, or simply talk through your concerns. All conversations are handled with complete confidentiality.
Email: [email protected]
phcity1 is built for Filipino players who love the thrill of the game — and who know how to keep it fun. Set your limits, use our tools, and enjoy everything phcity1 has to offer with full confidence that we have your back.
⚠ Gambling is addictive. Know when to stop. · For players 21 years and above only.
phcity1 is strictly for players aged 21 years and above in the Philippines. Gambling should always be a form of entertainment — never a way to earn money or escape problems. If you or someone you know needs help, please use our self-exclusion tools or contact our support team at [email protected]. You can also review our Privacy Policy and Terms & Conditions for more information about how phcity1 operates.
⚠ Gambling is addictive. Know when to stop.